Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care

Manzo Fabio; Agrifoglio Rocco; Salvatore Domenico

doi:doi:10.11648/j.jhrm.s.2015030201.12

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Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care

Manzo Fabio, Agrifoglio Rocco, Salvatore Domenico

Published in Journal of Human Resource Management (Volume 3, Issue 2-1)

Received: 30 December 2014 Accepted: 25 January 2015 Published: 28 February 2015

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Abstract

The aim of this article is to describe how technological innovations are being used to address the specific challenges of assessing health care professionals’ performance and to discuss the theoretical implications of these innovations for human resources management. Performance management is specifically challenging for organizations employing skilled professionals, such as physicians, due to the complexity in defining performance and to the autonomy that professionals enjoy. Professionalism of employees implies that supervisors cannot evaluate adequately their subordinates’ performance and, thus, alternative assessment systems are necessary. This explains why in health care schemes such as 360-degree feedback and peer review are increasingly used. We define these alternative assessment systems as “non-hierarchical performance assessment” and report exploratory data from an Internet search of performance assessment Information Technology (IT) solutions offered by IT providers. We use a classification of these IT solutions in order to identify and discuss new ways for assessing and for developing professionals in health care. We conclude by discussing differences and similarities between 360-degree feedback and peer review and by identifying current trends and possible future developments about how IT enables new assessment systems in this industry.

Published in	Journal of Human Resource Management (Volume 3, Issue 2-1) This article belongs to the Special Issue Challenges and Opportunities in the Performance Measurement and Control Systems of Human Resources Management for the Services Industry
DOI	10.11648/j.jhrm.s.2015030201.12
Page(s)	11-19
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2015. Published by Science Publishing Group

Keywords

Performance Management, Appraisal, IT

References

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APA Style

Manzo Fabio, Agrifoglio Rocco, Salvatore Domenico. (2015). Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care. Journal of Human Resource Management, 3(2-1), 11-19. https://doi.org/10.11648/j.jhrm.s.2015030201.12

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ACS Style

Manzo Fabio; Agrifoglio Rocco; Salvatore Domenico. Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care. J. Hum. Resour. Manag. 2015, 3(2-1), 11-19. doi: 10.11648/j.jhrm.s.2015030201.12

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AMA Style

Manzo Fabio, Agrifoglio Rocco, Salvatore Domenico. Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care. J Hum Resour Manag. 2015;3(2-1):11-19. doi: 10.11648/j.jhrm.s.2015030201.12

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@article{10.11648/j.jhrm.s.2015030201.12,
  author = {Manzo Fabio and Agrifoglio Rocco and Salvatore Domenico},
  title = {Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care},
  journal = {Journal of Human Resource Management},
  volume = {3},
  number = {2-1},
  pages = {11-19},
  doi = {10.11648/j.jhrm.s.2015030201.12},
  url = {https://doi.org/10.11648/j.jhrm.s.2015030201.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.s.2015030201.12},
  abstract = {The aim of this article is to describe how technological innovations are being used to address the specific challenges of assessing health care professionals’ performance and to discuss the theoretical implications of these innovations for human resources management. Performance management is specifically challenging for organizations employing skilled professionals, such as physicians, due to the complexity in defining performance and to the autonomy that professionals enjoy. Professionalism of employees implies that supervisors cannot evaluate adequately their subordinates’ performance and, thus, alternative assessment systems are necessary. This explains why in health care schemes such as 360-degree feedback and peer review are increasingly used. We define these alternative assessment systems as “non-hierarchical performance assessment” and report exploratory data from an Internet search of performance assessment Information Technology (IT) solutions offered by IT providers. We use a classification of these IT solutions in order to identify and discuss new ways for assessing and for developing professionals in health care. We conclude by discussing differences and similarities between 360-degree feedback and peer review and by identifying current trends and possible future developments about how IT enables new assessment systems in this industry.},
 year = {2015}
}

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TY  - JOUR
T1  - Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care
AU  - Manzo Fabio
AU  - Agrifoglio Rocco
AU  - Salvatore Domenico
Y1  - 2015/02/28
PY  - 2015
N1  - https://doi.org/10.11648/j.jhrm.s.2015030201.12
DO  - 10.11648/j.jhrm.s.2015030201.12
T2  - Journal of Human Resource Management
JF  - Journal of Human Resource Management
JO  - Journal of Human Resource Management
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AB  - The aim of this article is to describe how technological innovations are being used to address the specific challenges of assessing health care professionals’ performance and to discuss the theoretical implications of these innovations for human resources management. Performance management is specifically challenging for organizations employing skilled professionals, such as physicians, due to the complexity in defining performance and to the autonomy that professionals enjoy. Professionalism of employees implies that supervisors cannot evaluate adequately their subordinates’ performance and, thus, alternative assessment systems are necessary. This explains why in health care schemes such as 360-degree feedback and peer review are increasingly used. We define these alternative assessment systems as “non-hierarchical performance assessment” and report exploratory data from an Internet search of performance assessment Information Technology (IT) solutions offered by IT providers. We use a classification of these IT solutions in order to identify and discuss new ways for assessing and for developing professionals in health care. We conclude by discussing differences and similarities between 360-degree feedback and peer review and by identifying current trends and possible future developments about how IT enables new assessment systems in this industry.
VL  - 3
IS  - 2-1
ER  -

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Author Information

Manzo Fabio

IRCCS S.D.N., Naples, Italy
Agrifoglio Rocco

Department of Management, Accounting and Economics, University of Naples “Parthenope”, Naples, Italy
Salvatore Domenico

IRCCS S.D.N., Naples, Italy

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Plain Text BibTeX RIS

APA Style

Manzo Fabio, Agrifoglio Rocco, Salvatore Domenico. (2015). Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care. Journal of Human Resource Management, 3(2-1), 11-19. https://doi.org/10.11648/j.jhrm.s.2015030201.12

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ACS Style

Manzo Fabio; Agrifoglio Rocco; Salvatore Domenico. Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care. J. Hum. Resour. Manag. 2015, 3(2-1), 11-19. doi: 10.11648/j.jhrm.s.2015030201.12

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AMA Style

Manzo Fabio, Agrifoglio Rocco, Salvatore Domenico. Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care. J Hum Resour Manag. 2015;3(2-1):11-19. doi: 10.11648/j.jhrm.s.2015030201.12

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@article{10.11648/j.jhrm.s.2015030201.12,
  author = {Manzo Fabio and Agrifoglio Rocco and Salvatore Domenico},
  title = {Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care},
  journal = {Journal of Human Resource Management},
  volume = {3},
  number = {2-1},
  pages = {11-19},
  doi = {10.11648/j.jhrm.s.2015030201.12},
  url = {https://doi.org/10.11648/j.jhrm.s.2015030201.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.s.2015030201.12},
  abstract = {The aim of this article is to describe how technological innovations are being used to address the specific challenges of assessing health care professionals’ performance and to discuss the theoretical implications of these innovations for human resources management. Performance management is specifically challenging for organizations employing skilled professionals, such as physicians, due to the complexity in defining performance and to the autonomy that professionals enjoy. Professionalism of employees implies that supervisors cannot evaluate adequately their subordinates’ performance and, thus, alternative assessment systems are necessary. This explains why in health care schemes such as 360-degree feedback and peer review are increasingly used. We define these alternative assessment systems as “non-hierarchical performance assessment” and report exploratory data from an Internet search of performance assessment Information Technology (IT) solutions offered by IT providers. We use a classification of these IT solutions in order to identify and discuss new ways for assessing and for developing professionals in health care. We conclude by discussing differences and similarities between 360-degree feedback and peer review and by identifying current trends and possible future developments about how IT enables new assessment systems in this industry.},
 year = {2015}
}

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TY  - JOUR
T1  - Using IT for Non-Hierarchical Performance Assessment: New Ways to Develop Professionals in Health Care
AU  - Manzo Fabio
AU  - Agrifoglio Rocco
AU  - Salvatore Domenico
Y1  - 2015/02/28
PY  - 2015
N1  - https://doi.org/10.11648/j.jhrm.s.2015030201.12
DO  - 10.11648/j.jhrm.s.2015030201.12
T2  - Journal of Human Resource Management
JF  - Journal of Human Resource Management
JO  - Journal of Human Resource Management
SP  - 11
EP  - 19
PB  - Science Publishing Group
SN  - 2331-0715
UR  - https://doi.org/10.11648/j.jhrm.s.2015030201.12
AB  - The aim of this article is to describe how technological innovations are being used to address the specific challenges of assessing health care professionals’ performance and to discuss the theoretical implications of these innovations for human resources management. Performance management is specifically challenging for organizations employing skilled professionals, such as physicians, due to the complexity in defining performance and to the autonomy that professionals enjoy. Professionalism of employees implies that supervisors cannot evaluate adequately their subordinates’ performance and, thus, alternative assessment systems are necessary. This explains why in health care schemes such as 360-degree feedback and peer review are increasingly used. We define these alternative assessment systems as “non-hierarchical performance assessment” and report exploratory data from an Internet search of performance assessment Information Technology (IT) solutions offered by IT providers. We use a classification of these IT solutions in order to identify and discuss new ways for assessing and for developing professionals in health care. We conclude by discussing differences and similarities between 360-degree feedback and peer review and by identifying current trends and possible future developments about how IT enables new assessment systems in this industry.
VL  - 3
IS  - 2-1
ER  -

Copy | Download